Customer Service: Turn A Nightmare Into A Dream
Like most people I deal with some sort of ‘customer service’ on what seems like an almost weekly basis, whether it be for a billing or shipping issue on an account or to get something fixed that is broken.
Over the past couple of years I have started to see a troubling trend when it comes to service and only a few gold star performances. What ever happened to the old saying “the customer is always right?” Here are two companies that understand customer service and satisfaction and how I think they’re making it work.
